KanChill respects your privacy. This policy explains how we collect, use, and protect your personal information. As a worldwide platform operated from Malaysia, we align our practices with Malaysia's Personal Data Protection Act 2010 (PDPA) and apply comparable protections to users everywhere.
KanChill ("we", "us", "Platform") is a worldwide social marketplace operated by THE PIPIT ENTERPRISE (Registration No. 002132741-H). We are committed to protecting the privacy of our buyers, sellers, and visitors. This policy describes our data collection and usage practices when you use KanChill.
By using KanChill, you consent to the collection and use of information as described in this policy.
| Information | Purpose |
|---|---|
| Name & username | Your public profile identity |
| Email address | Login, notifications, password recovery, billing |
| Password | Stored encrypted (bcrypt); we cannot read it |
| Bio & location | Optional profile info — shared publicly |
| Listings & post content | Text, images, video you publish |
| Seller & billing details | Seller Plan, deposit balance, payment-processor connection (e.g. PayPal) |
💡 We do not collect national ID numbers, precise GPS location, or store full payment-card details. Payments are handled by third-party processors (e.g. PayPal), not by KanChill directly.
We do not sell your personal information. We may share information only in the following limited situations:
Our platform uses the following services that may process your data:
| Service | Purpose | Privacy Policy |
|---|---|---|
| Bunny.net | Media storage & content delivery (images, video) | bunny.net/privacy |
| PayPal | Payment processing between buyers and sellers | paypal.com/privacy |
Sellers receive payment directly through their connected payment processor. When you transact, relevant order details are shared between buyer and seller to complete and deliver the order.
We may disclose your information if required by law, court order, or to protect the rights, property, or safety of our users.
Content you post with a Public setting can be seen by all users and may be discoverable through search engines. This includes:
Use the Followers or Private setting when posting to limit who can see your content.
We take reasonable technical and organisational measures to protect your information:
However, no method of data transmission over the internet is 100% secure. We cannot guarantee absolute security.
KanChill uses session cookies to:
We do not use third-party tracking cookies or advertising cookies.
Under Malaysia's Personal Data Protection Act 2010 (PDPA) — and consistent with data-protection principles applied to all our users worldwide — you have the right to:
ACCESS Request a copy of the personal data we hold about you.
CORRECT Update or correct your information via your Profile page.
DELETE Request deletion of your account and data — contact us at [email protected].
WITHDRAW Withdraw consent for certain data processing.
To exercise these rights, contact us at [email protected]. We will respond within 30 working days.
KanChill is not designed for children under 13. We do not knowingly collect personal data from children under 13. Selling on KanChill requires users to be at least 18.
If you believe we may have collected information from a minor, please contact us immediately at [email protected].
Your account data is stored on servers located in Malaysia. Media (images and video) is delivered globally through Bunny.net's content delivery network, which means media files may be cached on edge servers around the world to serve users faster.
As a worldwide platform, using KanChill may involve transferring your information across borders. We retain your data for as long as your account is active or as needed to provide our services.
After account deletion, your data will be removed within 90 days, unless longer retention is required by law.
Our platform may contain links to external websites. We are not responsible for the privacy practices of those websites. We encourage you to read the privacy policy of every website you visit.
We may update this Privacy Policy from time to time. The "Effective" date at the top will be updated whenever changes are made.
For significant changes, we will notify users through in-platform notification or email.
For any privacy-related questions, concerns, or requests:
📧 [email protected]
🌐 kanchill.com
We are committed to responding to privacy inquiries within 30 working days.
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